top of page
icd-10-codes-class.jpeg

APPOINTMENT/
REGISTRATION CLERK

CAREER INFORMATION

Meet Sharon!

Hi my name is Sharon Bala-Barretto and I have been married for 31 years. I have three children and five grandchildren. In my free time when I'm not working I love to spend time with my family and friends. I have been employed by Kaiser Permanente for 14 years as an Appointment Registration Clerk. I have been doing Customer Service for over 30 years, and I enjoy what I do because I'm always meeting new people, making new friends, and most of all, helping others address their medical needs.

SELECT A TOPIC TO EXPLORE

What do they do?

  • Greet patients

  • "Checks patients in", verifying insurance card and photo ID

  • Verifies insurance coverage and out of pocket expense

  • "Checks patient in" using electronic health system software

  • Collects payments from patients

  • Directs patients where to go

  • Schedules patients for appointments

  • Provides exam preparation instructions for patient

  • Receives incoming and makes outgoing calls using softphone (computer based phone)

  • Other clerical job duties as needed

  • Assist other staff members with clerical duties

What equipment
do they use?

  • Computer

  • Printer

  • Fax

  • Softphone

  • Electronic medical record

  • Electronic POS system

  • MS programs, mainly Word and Excel

RESPONSIBILITIES
EDUCATION
Education Guide

  • High school diploma or equivalent

  • No special training or certifications needed

Basic Requirements

  • Prior customer service experience

  • Type 35 - 40 wpm

  • Computer literate

  • Knowledge in Microsoft Office (a plus)

  • Basic medical terminology (a plus)

  • Basic human anatomy (a plus)

  • Cashiering experience preferred but not required

CAREERS
CAREERS

Specialties

  • Lead receptionist/clerk

  • Supervisor

  • Manager

  • Project manager

Work Environments

  • Outpatient Clinic

  • Hospital

Work Schedule

  • Weekdays

  • 9:00 AM to 5:00 PM

  • Varies based on corporation

Salary

  • Executive secretaries and executive administrative assistants: $65,980

  • Legal secretaries and administrative assistants: $48,780

  • Secretaries and administrative assistants, except legal, medical, and executive: $41,000

  • Medical secretaries and administrative assistants: $38,500

  • Professionals, scientific, and technical services: $48,190

  • Government: $47,790

  • Religious, grantmaking, civic, professional, and similar organizations: $45,800

  • Educational services; state, local, and private: $45,490

  • Healthcare and social assistance: $39,000

Select the image for full view.

SOURCE: U.S. Bureau of Labor Statistics​

bottom of page